Shipping policy
SHIPPING POLICY
Sora & Clay
Last updated: November 10, 2026
This policy explains how we ship orders from soraclay.shop, how long delivery takes and what it costs.
1. WHERE WE SHIP
We currently ship to addresses within the United States. We do not ship to PO boxes, freight forwarders or addresses outside the United States. Orders are dispatched from the United Kingdom.
2. PROCESSING TIME
Orders are prepared and dispatched within 1 to 3 business days after payment is confirmed. Business days are Monday to Friday, excluding UK public holidays. Orders placed on weekends or holidays are processed on the next business day. During busy periods, processing may take a little longer, and we will email you if that happens.
3. DELIVERY TIME
Once dispatched, orders usually arrive within 5 to 6 business days. In total, most orders arrive within 6 to 9 business days of the order date. Delivery times are estimates, not guarantees. Delays can happen because of carriers, customs, weather or other events outside our control.
4. SHIPPING COSTS
- Standard shipping: $9.95
- Free standard shipping on orders over $75
The shipping cost is calculated and shown at checkout before you pay.
5. TRACKING
When your order ships, we will email you a confirmation with a tracking number. Tracking updates can take 1 to 2 days to appear after dispatch. If your tracking hasn't updated for more than 5 business days, please contact us.
6. CUSTOMS, DUTIES AND TAXES
Because your order ships from the United Kingdom to the United States, it may be subject to import duties, customs fees or taxes. These are not included in the price you pay at checkout. If they apply, they are charged by the carrier or US customs and are the responsibility of the buyer. We do not control these charges and can't predict their amount. Please check with your local customs office if you are unsure. If you refuse to pay these charges and the parcel is returned to us or abandoned, we may deduct the original shipping and return costs from your refund.
7. ADDRESS ACCURACY
Please check your shipping address carefully at checkout. We are not responsible for orders sent to an incorrect or incomplete address that you provided. If an order is returned to us because of an address error or because it wasn't collected, we can resend it once you pay the additional shipping cost, or refund the order minus the shipping costs.
8. DAMAGED, LOST OR MISSING ORDERS
Ceramics and glass are packed with care, but damage can happen in transit.
- Damaged or incorrect items: email support@soraclay.shop within 7 days of delivery with your order number and clear photos of the item and the packaging. We'll offer a replacement or a refund, as set out in our Return and Refund Policy.
- Lost or missing parcels: if your tracking shows the parcel as delivered but you haven't received it, check with neighbors and your household, then contact us within 7 days. If the tracking hasn't moved for more than 10 business days, contact us and we'll open an investigation with the carrier. We'll then send a replacement or refund you.
9. ORDER CHANGES AND CANCELLATIONS
To change or cancel an order, email support@soraclay.shop as soon as possible. We can cancel or change an order only if it hasn't shipped yet. See our Return and Refund Policy for what to do once an order has shipped.
10. SPLIT SHIPMENTS
If you order several items, they may arrive in separate parcels on different days. You won't pay extra shipping for this.
11. CONTACT US
Sora & Clay
17 Strathclyde Gardens, Cambuslang, Glasgow, G72 7ET, United Kingdom
Email: support@soraclay.shop
Hours: Monday to Friday, 9:00 to 17:00 (UK time)
We reply within 1 to 2 business days.