Terms of service

This Privacy Policy explains how Sora & Clay ("we", "us", "our") collects, uses and shares your personal information when you visit soraclay.shop, place an order or contact us.

Business: Sora & Clay
Address: 17 Strathclyde Gardens, Cambuslang, Glasgow, G72 7ET, United Kingdom
Email: support@soraclay.shop

1. INFORMATION WE COLLECT
Information you give us:
- Name, email address and phone number
- Billing and shipping address
- Order details and messages you send us
- Newsletter sign-up details, if you subscribe

Information collected automatically when you visit:
- IP address, browser and device type, pages viewed, referring website, and the date and time of your visit
- Cookies and similar technologies (see section 6)

Payment information:
Payments are processed by our payment providers. We do not see or store your full card number.

2. HOW WE USE YOUR INFORMATION
- To process and deliver your orders and send order updates
- To handle returns, refunds and customer support
- To prevent fraud and keep our store secure
- To improve our website, products and services
- To send marketing emails, only if you have signed up or given consent. You can unsubscribe at any time using the link in any email.
- To show you relevant advertising, where permitted
- To meet legal and tax obligations

3. LEGAL BASIS (UK AND EU VISITORS)
Where UK or EU data protection law applies, we rely on: performing our contract with you (orders), our legitimate interests (running and securing the store), your consent (marketing and non-essential cookies), and legal obligations (tax and accounting).

4. WHO WE SHARE INFORMATION WITH
We share information only with service providers that help us run the store, and only as needed:
- Shopify (store platform, hosting and checkout)
- Payment providers (for example Shopify Payments, PayPal)
- Shipping carriers and fulfilment partners (to deliver your order, including customs information)
- Email and customer support tools
- Analytics and advertising services (for example Google Analytics, Google Ads, Meta), if enabled
- Professional advisers, authorities or courts where required by law

We do not sell your personal information for money.

5. INTERNATIONAL TRANSFERS
We are based in the United Kingdom, and our providers, including Shopify, may process data in the United States, Canada, the EU and other countries. Where required, we use safeguards such as standard contractual clauses to protect your information.

6. COOKIES
We use cookies and similar technologies to keep your cart working, remember your preferences, understand how visitors use the store and, if enabled, measure and show advertising. You can control cookies through our cookie banner and through your browser settings. Blocking some cookies may stop parts of the store from working properly.

7. HOW LONG WE KEEP YOUR INFORMATION
We keep order and accounting records for as long as required by law (usually up to 6 years in the UK). Other information is kept only as long as needed for the purposes above, or until you ask us to delete it, where we are able to.

8. YOUR RIGHTS
United Kingdom and EU visitors: you may have the right to access, correct, delete or restrict the use of your data, to object to processing, to data portability, and to withdraw consent at any time. You can also complain to the UK Information Commissioner's Office (ico.org.uk).

California and other US state residents: depending on where you live, you may have the right to know what personal information we collect, use and disclose, to request a copy, to request deletion or correction, to opt out of the "sale" or "sharing" of personal information for targeted advertising, and not to be treated unfairly for using these rights. We will not discriminate against you for exercising them.

To use any of these rights, email support@soraclay.shop. We may need to verify your identity first, and we will respond within the time required by law (usually within 30 to 45 days).

9. MARKETING CHOICES
You can unsubscribe from marketing emails at any time using the link in the email or by emailing us. We will still send you important order and service messages.

10. CHILDREN
Our store is not directed to children under 13 (or under 16 in the UK and EU), and we do not knowingly collect their personal information. If you believe a child has given us information, contact us and we will delete it.

11. SECURITY
We use reasonable technical and organizational measures to protect your information, including a secure (HTTPS) store and trusted payment providers. No online system is completely secure, so we cannot guarantee absolute security.

12. LINKS TO OTHER WEBSITES
Our store may link to other websites. We are not responsible for their privacy practices, so please read their policies.

13. CHANGES TO THIS POLICY
We may update this policy from time to time. The "Last updated" date at the top shows the latest version. Continued use of the store after changes means you accept the updated policy.

14. CONTACT US
Sora & Clay
17 Strathclyde Gardens, Cambuslang, Glasgow, G72 7ET, United Kingdom
Email: support@soraclay.shop
We reply within 1 to 2 business days.

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Terms of service